Job Title: Customer Experience Coord (4-6 month contract)

Location: Saint Paul

Hours: M-F 8:30am-5pm

Job Duties:

• Build and maintain strong customer relationships to drive satisfaction and retention
• Communicate proactively with customers and internal teams to resolve issues quickly
• Process orders and manage inquiries, credits, returns, and replacements efficiently
• Identify recurring issues and share insights to improve service
• Manage accounts from order entry through delivery, ensuring accuracy and timely fulfillment
• Maintain complete and accurate customer records
• Support promotional activities, pricing updates, and order adjustments in ERP
• Administer sales and marketing promotions within ERP
• Maintain process documentation and reference materials for order management
• Generate and distribute account activity and customer satisfaction reports
• Analyze order and account data to identify process improvement opportunities
• Partner with Sales, Operations, and Customer Experience teams for alignment and communication
• Contribute ideas in team meetings to improve efficiency and service quality
• Assist with administrative tasks and special projects as needed

Requirements:

• Associate's degree in related field; equivalent combination of education and relevant work experience will be considered
• One or more years of experience in sales, customer service, or related field
• Demonstrate proficiency in Microsoft Office Suite or related software
• Experience using ERP or CRM systems
  • Microsoft Business Central experience preferred
• Experience in a B2B or distribution environment
• Adapt to changing circumstances and respond effectively to challenges
• Excellent communication skills, both verbal and written
• Exert a positive influence on others through professionalism and collaboration
• Ability to manage multiple tasks simultaneously while meeting service deadlines

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.